As a business owner, I do whatever possible to make my customers happy. When they ask for a new feature, I get to work on the proposal right away, and will have it to them ASAP. If they wish to negotiate the price, I set up a meeting to discuss the requirements. When I’m convinced… Read More »
On a recent trip to Houston, I innocently violated the speed limit by 6 mph. From San Antonio to Houston, I take Interstate 10, and traffic moves at a good clip. The upper limit is 75 mph, and at some point, my foot pressed a bit too hard on the accelerator and, unfortunately, a… Read More »
I recently attended a conference, and was intrigued when a speaker discussed the White Glove treatment. He explained how his organization was inefficient in the onboarding process. He exclaimed: “Quite honestly, I can’t believe we have any business at all. We are so bad at bringing on new customers.” Transitioning new customers is a critical function for all organizations. Marketing has… Read More »
Like most people, I often imagine what I will do when I retire. I have a couple decades before that decision will be front-and-center, but it’s never too early to start planning. Knowing how I am, it’s impossible to think that I will stop working cold turkey at age 65. I’m sure that I… Read More »
For more than a decade, I have been a customer of DirecTV. For the most part, I am pleased with the service, and I plan to be a customer for years to come. However, I had an experience recently that I would like to share as a lesson. Calling Customer Support I found time… Read More »
Like many people, I am a coffee drinker. While I enjoy the hot beverage, I usually have only one cup per day. However, I drink more than my share of Diet Coke and Diet Dr. Pepper. In fact, I usually by the soft drinks at CostCo, so you get the idea, right? Starbucks coffee… Read More »
I recently went to the local Prometric Testing Center to sit for the Certified Associate in Project Management (CAPM) exam sponsored by the Project Management Institute (PMI). My exam was scheduled for 10:00 a.m., and I was anxious to get started. When I arrived, I accidentally went to the wrong door. When I tried… Read More »
I needed a break from work this past Saturday, and decided to venture out to Target to buy a few items for the office. I shop only when necessary, and I’m usually out the door in 15 minutes. The conversation I will share here is important on many fronts. First, I do understand that policy… Read More »
A few days ago, I made a trip to Piedras Negras, Mexico, which is a border town right across Eagle Pass, Texas. This is a trip that I’ve made many times over the years, and I have noticed that security is getting tighter and tighter. Today, for example, we are required to show our… Read More »
I was at a bank here in San Antonio trying to coordinate a transfer of funds. I was a bit confused why my transaction wasn’t processed on time. I completed the paperwork, and called to confirm that all the fields were completed correctly. The discussion with the teller became animated when she hinted that it… Read More »