Having a Plan is Essential to Passing the PMP® Exam

There are far too many people preparing for the PMP® exam who lack a plan. If you ask them how many hours they are going to study, they might respond as follows: “I guess I’ll know it when I’m ready.” This means they could literally study 200 or more! The 1,000 Hour Study Plan Not… Read More »

How to Select the “Best” Answer on the PMP® Exam

  I remember the day I took the Project Management Professional (PMP)® exam. It was a hot Friday afternoon in San Antonio, Texas, when I walked into the Prometric testing center. My study plan was 30 days, and I hit the books every day leading up to the exam. Even though I committed more than… Read More »

Project Leadership 101

To guarantee the success of a project, whether you are using Agile or Waterfall, it’s essential that everyone involved — from the development team to the customer, and everyone in between — is in the loop at all times. All stakeholders should receive regular updates with accurate information about how the project is progressing. In… Read More »

He Runs with the American Flag

In the past few months, I’ve noticed a man who runs holding the American flag. I found the sight somewhat unusual when I first saw him. However, it was near Independence Day, so I suppose it did make some sense. Over the course of the next month, and even after July 4th, he was still… Read More »

He Said: “I Wish I Had a Meaningful Job!”

  While serving my church as an usher on Christmas Eve, I had a conversation with an acquaintance. I arrived early to mass, which gave us a chance to chat. Sam is a jovial man who makes it a habit to strike up a conversation with anyone. While I have not seen him sing in… Read More »

Cop Affirmed I Would Get a Speeding Citation

  On a recent trip to Houston, I innocently violated the speed limit by 6 mph. From San Antonio to Houston, I take Interstate 10, and traffic moves at a good clip. The upper limit is 75 mph, and at some point, my foot pressed a bit too hard on the accelerator and, unfortunately, a… Read More »

“I’m 70 And I’m Quitting”

  I had a terrific discussion with a successful businesswoman a few weeks ago. Her name is Beth, and she rose to an executive position at a major corporate training organization. I’ve known Beth for more than a decade, and there is no doubt that she is a superstar employee. She is a natural leader.… Read More »

The White Glove Treatment

I recently attended a conference, and was intrigued when a speaker discussed the White Glove treatment.  He explained how his organization was inefficient in the onboarding process.  He exclaimed: “Quite honestly, I can’t believe we have any business at all.  We are so bad at bringing on new customers.” Transitioning new customers is a critical function for all organizations.  Marketing has… Read More »

He Graded Papers the Night Before His Death

  Like most people, I often imagine what I will do when I retire. I have a couple decades before that decision will be front-and-center, but it’s never too early to start planning. Knowing how I am, it’s impossible to think that I will stop working cold turkey at age 65. I’m sure that I… Read More »

Overworking the Customer: My DirecTV Experience

  For more than a decade, I have been a customer of DirecTV. For the most part, I am pleased with the service, and I plan to be a customer for years to come. However, I had an experience recently that I would like to share as a lesson. Calling Customer Support I found time… Read More »