Don’t Drinks for First Class!

  On a recent flight from Houston Bush to San Antonio, I was fortunate to receive an upgrade to First Class. I know it probably sounds cool that I was bumped to the front cabin, but the reality is that the flight is only about 30 minutes long. Regardless, the seats are more comfortable, and… Read More »

Successful People Have Little Interest In Their Job Description

When working as an IT Staff Analyst for a major insurance and investment company one of my duties included collecting budget data from several managers. The managers were often busy with meetings, which meant that I would approach leads to see if they could supply the information. The numbers I needed were operational in nature,… Read More »

Make Customer Service Your Competitive Advantage

  I’m often surprised to see that very few people care about providing top-notch customer service. It seems like all the energy is put into making the sale, and little to no effort is made in helping the customer once the product or service is delivered. The Pool Example A few years ago, we decided… Read More »

Lessons Learned from Hurricane Harvey

As I sit and write this blog from the comfort of my home here in San Antonio, Texas, I know that we are fortunate. Hurricane Harvey brought plenty of rain and winds to the Alamo City, but it moved northeast quickly. Report from my Daughter My daughter Kaitlin accepted a job at the Houston Marriott… Read More »

Getting Over the Fear of Failure

There are far too many people who are afraid they will fall short. In some cases, we avoid posting for a job because it will place us in the line of fire. I know of many situations where people stick with a profession they do not like mostly because they fear falling short of expectations.… Read More »

He Asked, “Is That Your Newspaper?”

While waiting at the American Express Centurion Lounge in San Francisco (SFO), I observed an interesting situation that I would like to share with you. I had about 2 hours before my flight, so I had a chance to have a quick breakfast at the lounge. This Amex location is a bit small, which means… Read More »

Scenario on Collecting Requirements from Customer

John (Project Manager): Hi, Mindy! How’s work coming along? Mindy (Customer): Hey, John! The work is busy as usual. It’s good to see that your team will handle our latest project. John: No doubt! Will you tell me more about the expectations? Mindy: For the past 10 years, we’ve used the Blackboard learning management system… Read More »

How to Deliver a Project on Time

Project managers know that delivering a project late is problematic. In some cases, customers are willing to accept going over-budget, but behind schedule is tolerated much less. For example, let’s assume that our project is to prepare a venue for a global conference. We need to ensure that the meeting rooms have the proper arrangement,… Read More »

How to Impress Your Boss

Advancing in your career is much easier than you might think! Sort of! The successful people in your organization know precisely what is important to their boss. They take the time to look at work from the perspective of both the management and leadership teams. Instead of doing work merely to look busy, the top-notch… Read More »

Work the Plan – Always!

The easiest thing to do when times get tough is to quit. If you think about, giving up takes no practice. All you have to do is stop trying. That’s it! Keep Your Eyes on What You Want I’m sure you’ve read that successful people can visualize what they want most in life. If you’re… Read More »