How to Show You’re a Top Performer

  Becoming the go-to employee for a department and/or company is tough. There are many benefits for workers who are considered the best by their managers. The easy answer to becoming a top performer is to get your work done on time, with little guidance, and without throwing a fit. However, there is more to… Read More »

Flat Tire – Didn’t Show Up to Work

I was recently asked to call a potential client at his office. When the day came for me to reach out to this person, I made the phone call. His secretary, Carmen, answered the phone on the second ring, and I asked for Dan. CARMEN: “I’m sorry Dan is not in the office.” ME: “Oh!… Read More »

Key Benefits of a Diverse Workforce

  As a project manager, I’m fortunate to work with diverse teams. This means that the team members have differences, such as ethnicity, gender, age, sexual orientation, professional experiences, and so on. The fact that the individuals look at opportunities and problems based on their unique perspectives, creates an environment that is filled with creativity… Read More »

Don’t Drinks for First Class!

  On a recent flight from Houston Bush to San Antonio, I was fortunate to receive an upgrade to First Class. I know it probably sounds cool that I was bumped to the front cabin, but the reality is that the flight is only about 30 minutes long. Regardless, the seats are more comfortable, and… Read More »

Successful People Have Little Interest In Their Job Description

When working as an IT Staff Analyst for a major insurance and investment company one of my duties included collecting budget data from several managers. The managers were often busy with meetings, which meant that I would approach leads to see if they could supply the information. The numbers I needed were operational in nature,… Read More »

Make Customer Service Your Competitive Advantage

  I’m often surprised to see that very few people care about providing top-notch customer service. It seems like all the energy is put into making the sale, and little to no effort is made in helping the customer once the product or service is delivered. The Pool Example A few years ago, we decided… Read More »

Lessons Learned from Hurricane Harvey

As I sit and write this blog from the comfort of my home here in San Antonio, Texas, I know that we are fortunate. Hurricane Harvey brought plenty of rain and winds to the Alamo City, but it moved northeast quickly. Report from my Daughter My daughter Kaitlin accepted a job at the Houston Marriott… Read More »

Getting Over the Fear of Failure

There are far too many people who are afraid they will fall short. In some cases, we avoid posting for a job because it will place us in the line of fire. I know of many situations where people stick with a profession they do not like mostly because they fear falling short of expectations.… Read More »

He Asked, “Is That Your Newspaper?”

While waiting at the American Express Centurion Lounge in San Francisco (SFO), I observed an interesting situation that I would like to share with you. I had about 2 hours before my flight, so I had a chance to have a quick breakfast at the lounge. This Amex location is a bit small, which means… Read More »

Scenario on Collecting Requirements from Customer

John (Project Manager): Hi, Mindy! How’s work coming along? Mindy (Customer): Hey, John! The work is busy as usual. It’s good to see that your team will handle our latest project. John: No doubt! Will you tell me more about the expectations? Mindy: For the past 10 years, we’ve used the Blackboard learning management system… Read More »