Project Leadership 101

To guarantee the success of a project, whether you are using Agile or Waterfall, it’s essential that everyone involved — from the development team to the customer, and everyone in between — is in the loop at all times. All stakeholders should receive regular updates with accurate information about how the project is progressing. In… Read More »

He Runs with the American Flag

In the past few months, I’ve noticed a man who runs holding the American flag. I found the sight somewhat unusual when I first saw him. However, it was near Independence Day, so I suppose it did make some sense. Over the course of the next month, and even after July 4th, he was still… Read More »

He Said: “I Wish I Had a Meaningful Job!”

  While serving my church as an usher on Christmas Eve, I had a conversation with an acquaintance. I arrived early to mass, which gave us a chance to chat. Sam is a jovial man who makes it a habit to strike up a conversation with anyone. While I have not seen him sing in… Read More »

Cop Affirmed I Would Get a Speeding Citation

  On a recent trip to Houston, I innocently violated the speed limit by 6 mph. From San Antonio to Houston, I take Interstate 10, and traffic moves at a good clip. The upper limit is 75 mph, and at some point, my foot pressed a bit too hard on the accelerator and, unfortunately, a… Read More »

“I’m 70 And I’m Quitting”

  I had a terrific discussion with a successful businesswoman a few weeks ago. Her name is Beth, and she rose to an executive position at a major corporate training organization. I’ve known Beth for more than a decade, and there is no doubt that she is a superstar employee. She is a natural leader.… Read More »

The White Glove Treatment

I recently attended a conference, and was intrigued when a speaker discussed the White Glove treatment.  He explained how his organization was inefficient in the onboarding process.  He exclaimed: “Quite honestly, I can’t believe we have any business at all.  We are so bad at bringing on new customers.” Transitioning new customers is a critical function for all organizations.  Marketing has… Read More »

He Graded Papers the Night Before His Death

  Like most people, I often imagine what I will do when I retire. I have a couple decades before that decision will be front-and-center, but it’s never too early to start planning. Knowing how I am, it’s impossible to think that I will stop working cold turkey at age 65. I’m sure that I… Read More »

Overworking the Customer: My DirecTV Experience

  For more than a decade, I have been a customer of DirecTV. For the most part, I am pleased with the service, and I plan to be a customer for years to come. However, I had an experience recently that I would like to share as a lesson. Calling Customer Support I found time… Read More »

How Face Recognition Led to 3 Free Coffees at Starbucks

  Like many people, I am a coffee drinker. While I enjoy the hot beverage, I usually have only one cup per day. However, I drink more than my share of Diet Coke and Diet Dr. Pepper. In fact, I usually by the soft drinks at CostCo, so you get the idea, right? Starbucks coffee… Read More »

Does Being Too Friendly Make One Stupid? The Moby Dick Story!

  I recently went to the local Prometric Testing Center to sit for the Certified Associate in Project Management (CAPM) exam sponsored by the Project Management Institute (PMI). My exam was scheduled for 10:00 a.m., and I was anxious to get started. When I arrived, I accidentally went to the wrong door. When I tried… Read More »